Whenever i hear about someones Xbox breaking i always hear they spend lots of money replacing it without even looking for repair options and support options. So here is a list of your options if your Xbox breaks.
Things you will need:
Xbox serial number.
Xbox LIVE Gamertag.
Warranty (IF YOU HAVE ONE)
Now this is a free option however the people you speak too are not Microsoft support agents but normal Xbox users that know what they’re talking about.
Although they do not work for Xbox hey have helped a lot of users in trouble but like all support areas they cannot give you free Microsoft points or membership codes.
All though they can’t help you reset your account if you forgot your password they can help with repairs etc etc.
They may be good but for stolen accounts or registering repairs i still say phone support.
The Xbox twitter support team are very friendly and happy to assist with any issues you are having that they can help you with.
Most of the stuff they seem to help with is clarifying what is wrong and helping with trouble shooting.
The phone support team can deal with the most they can deal with repairs all the way to stolen accounts.
Thing is it costs to ring them.
So good luck with your problems.